Web29 jun. 2024 · Telling them what to do, such as “you should take a break.” When someone is crying, they often feel a loss of control. Dictating their next action, even when done from a place of compassion, can... Web7 mrt. 2024 · “You’re upset” Or “You’re angry” Or “You’re anxious” Or “You’re feeling despondent” Note that you must identify a feeling, not a thought, in order to connect with and ultimately calm the emotional center of the distressed person’s brain. Saying “You think I’m an asshole” isn’t offering empathy; “You’re angry with me” is.

How To Deal with Angry Customers (With Examples and Tips)

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How To Respond to a Rude Email in 6 Steps (With Examples)

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